PRIVACY POLICY
Effective Date: January 2025
Last Updated: January 2025
Emerald EI Academy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with the Kaya Platform™.
By accessing our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Information You Provide
We collect personal information you voluntarily share with us, including:
- Name
- Email address
- Organization name
- Job title
- Any information submitted through forms or communication with us
Information Collected Automatically
When you use our website or platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Usage and interaction data
- Cookies and tracking technologies for analytics and site functionality
Information Collected Through the Kaya Platform™
When using the Kaya Platform™, we may collect:
- User interaction data
- Training progress
- Behavioral inputs (non-biometric)
- Session logs for compliance and performance analysis
We do not collect or process biometric identifiers.
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Deliver training content and personalized learning experiences
- Respond to inquiries and support requests
- Conduct analytics to improve platform performance
- Send updates, onboarding messages, or service-related notices
- Maintain security and compliance
- Understand how users engage with the Kaya Platform™
We do not sell your information to third parties.
3. Legal Basis for Processing (If Applicable)
For users in regions that require a legal basis (e.g., GDPR), we process personal data based on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Your consent (where required)
4. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Improve website performance
- Analyze usage trends
- Personalize content
- Support essential platform functionality
You may disable cookies in your browser, but doing so may affect your experience on our site or platform.
5. Data Sharing
We may share information with trusted third-party service providers who help us operate our website, deliver training, or improve our services. Examples include:
- Hosting providers
- Analytics tools
- Email service providers
- Customer support tools
All third parties are required to safeguard your information and use it only for authorized purposes.
We may also share information if required by law or to protect the rights and safety of our users or business.
6. Data Security
We implement reasonable technical and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Deliver services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
If you request deletion, we will remove your data unless we are legally required to retain it.
8. Children’s Privacy
Emerald EI Academy does not knowingly collect data from children under 13 (or the equivalent age of consent in your region).
If you believe a child has provided personal information, please contact us so we can take appropriate action.
9. International Data Transfers
If you access our services from outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers operate.
10. Your Rights
Depending on your region, you may have certain rights regarding your personal data, including:
- Access
- Correction
- Deletion
- Restriction
- Data portability
- Objection to processing
To exercise these rights, contact us at: info@emeraldeiacademy.com
11. Third-Party Links
Our website or platform may include links to third-party websites. We are not responsible for their privacy practices or content.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Emerald EI Academy
Email: info@emeraldeiacademy.com